Reviews Callcap

Check Out Customer Reviews

At Callcap, we strive to ensure the best customer experience possible. We would appreciate any feedback to continue improving our process, customer experience and Callcap App. Please feel free to give us feedback by selecting the button below.

Recent Reviews

“…NEXTms allowed us to expand our methods of communication…”

“NEXTms allowed us to expand our methods of communication to meet our customers where they are. Callcap’s texting platform allows us to track progress, review historical data, and stay in touch with our matchmakers no matter where they’re located.”
—TPI

“…I love how I can record conversations to revert back to later on in time…”

“Callcap comes in handy for me on an everyday basis. I love how I can record conversations to revert back to later on in time. That aspect can really help drive sales. From a management perspective, you can hear your employees conversations to ensure quality.”

—Micro Quality Calibration, Inc.

“…Callcap allows us to focus on the customer while maintaining quality…”

“Being a lean company, it's difficult for us to afford a system that will allow us to review and monitor calls. But since customers are our lifeblood, it's important to make sure we are taking care of them best as we can. Callcap let's us do that while at the same time letting me focus on growing the business.”

—RedCat Racing

“…All communication has been great…”

“I have worked with one of the customer service representatives, and all communication has been great. Her follow through was exceptional, and she was so easy to work. We will continue to use the service, as it has brought in several customers. She worked very quickly to update our list of customers that did asked to be removed, and provided us with an updated list.”

—Tex-Perts Cooling & Heating

“…Through Callcap’s services we can make better business decisions faster…”

“Since 2013, Callcap has provided invaluable insight into how my company is performing and what our customers are really experiencing. Callcap has enhanced our internal training, marketing control and reputation management, all with their straightforward data analysis and round-the-clock support team. Through their services we can make better business decisions faster.”

—Mr. Rooter of Tampa Bay

“…This data immensely benefits our bottom line!…”

“I now have peace of mind knowing Callcap is providing visibility into our community! I can track all phone calls generated by marketing efforts and know how to improve our staff performance. This data immensely benefits our bottom line!”

—Aegis Living

“…Real-time notifications has given us the opportunity to save potentially lost revenue…”

“The most compelling difference between Callcap and their competition has to be the real-time notifications, giving us the opportunity to save potentially lost revenue. This is particularly effective in our service department, where we have seen a dramatic increase in appointments scheduled. My employees are more conscious of the level of customer service they are providing, which is resulting in more satisfied and loyal customers.”

—Planet Dodge

“The texting is working so well on helping us book visits. It’s working better than we ever imagined!!!”

—Benjamin Franklin Plumbing

“…Callcap’s analytics show the campaign cost and how much revenue was produced, a game changer!…”

"Our Call Manager Software integrated with Callcap’s analytics, tracks marketing campaigns and effectively connects phone call information with accounting information! Being able to have a different phone number on each marketing piece and easily obtain a report for how much money the campaign cost and how much revenue it produced is A GAME CHANGER!"

—Aptora

“[Callcap] has everything I need to get the information necessary to improve my staff’s phone etiquette and increase closing percentage.”

—HVAC Growth Strategies, LLC