- Receive and respond to text messages, photos and videos in a secured environment.
- Allow agents to handle five times the amount of customers.
- Improve customer response rates, loyalty and satisfaction.
- Use as an internal instant messaging solution.
- Access conversations as they happen, with extensive monitored analytics!
From a Customer
“…NEXTms allowed us to expand our methods of communication…”
“NEXTms allowed us to expand our methods of communication to meet our customers where they are. Callcap’s texting platform allows us to track progress, review historical data, and stay in touch with our matchmakers no matter where they’re located.”