04 May 2020

Win Back Your Customers During Your Reopening

As your business begins the process of reopening, your focus needs to turn to your customers. It’s time to reengage the lifeline of your operations.

Win Back Your Customers

Winning back your customers all starts with reengaging them. Whether it’s a social media campaign or a radio blitz, you’re probably doing the right things to drive those calls. Reengaging your customers all starts with proper communication. Are your phone systems properly equipped with all the right tools to handle your customers need?

We have been working with businesses on reopening their business and here are the tools that have proven to be the most successful:

Business Texting
If your business does not have the ability to text, you’re already behind the 8-ball. Enabling your numbers for texting allows your customers to use the preferred method of communication.

Broadcast Text
Do you have a list of customer phone numbers that you are wanting to text in bulk? With Broadcast Text, you can send messages in bulk to let customers know you’re open or any sales promotion you are offering.

Interactive Voice Response
What has been the most asked question on any phone call? It’s Are you open today?

With an IVR, the very first message a customer can hear when they call in is the open status of your business. From there, they will be given a menu to direct them to the information they are looking for.

Dropbox Hotline Number
You may not always be available to answer your phone. With our Dropbox Hotline Number, customers call in and hear a pre-recorded message. They then have the option to leave a voicemail. The best part about it is, you will get an email of the recording immediately. This allows you to be away from your business but always have instant access to the important messages.

These are all simple and low-cost yet effective tools that can be a huge benefit to your customer base. Your goal is to win back your customers. Our goal is to help you achieve that.

Talk to one of our reps or request a free personalized demo today.

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