22 March 2012

What to Consider When Hiring and Training Customer Service Reps

There are a variety of desirable qualities to consider when hiring and training customer service associates for your company. Professionally, skills like organization and adaptability are sought after because they increase efficiency. One unsung but very important customer service quality that is often overlooked by management is kindness.

Putting genuinely kind people in charge of your customers’ happiness is a smart move for your business. Accidents and errors are going to happen, nobody is perfect. However, according to this article by the Harvard Business Review “Every problem, if managed well, is thus an “opportunity” to boost overall loyalty among a company’s already loyal customers.”

Make sure kindness is being shown by your employees on every call your business takes. Contact us today at 866-547-5577 and learn how to easily improve the way your staff handles customer interactions.