20 March 2012

The 5 Worst Things to Say to a Customer

As you continually train your employees and try to improve your customer service team, Inc. Magazine recommends you make it clear that these five phrases should never come out of anyone’s mouth who is a representative of your business.

Training is only half the battle, though. Make sure that your customer service reps are wowing customers and not embarrassing your brand name with by having a 3rd party monitor your business phone calls.

Get in touch today to learn more.