21 April 2010

New Callsurance Power Ranking

Callcap now offers you a new way to evaluate the agents who handle your incoming customer calls.

The new Power Ranking feature not only factors agent booking percentages, but also the number of call each agent/location has taken and rates them with a ranking number that is comparable to other agents/locations in their area. This provides a more user friendly and accurate way to target your high performing agents as well as agents who may not be working up to their full potential.