Callcap announces the launch of the newest addition to our
Callsurance line of call evaluation products, the In-Depth Call Evaluation
As a plug-and-play solution to the quality control needs of businesses and call centers, the Callcap ICE Box is able to record inbound and outbound calls
in real-time, without using a tracking number, and filter them into a queue to
be evaluated by Callcap Call Analysts. These pieces of hardware are scale-able to
fit on-site easily and discretely from smaller business to large call centers,
and are a seamless addition to any business that connects with customers over
Reporting from the Callcap ICE Box is cloud-based and
available in near real-time. Valuable data including booking percentages, CSR
performance, and top reasons for lost opportunity can be combined in custom
reports, bookmarked, exported or emailed for review.
For more information on how the Callcap ICE Box can benefit
your business, call 866-547-5577 or fill out our contact form.