20 April 2012

Improve your Customer Service from Phone Calls to Social Media

How do you currently gauge the quality of your company’s customer service? This article offers a variety of ways to provide a better customer service experience across your social media platforms. Offline, the best way to grade and train your customer service representatives is still through recorded phone call evaluations.

For more information on improving the offline customer service of your staff, contact us at 866-547-5577.