Callcap, the premier call tracking and evaluation service in North America, has partnered with Value Place, the largest economy extended-stay hotel brand in the U.S., to raise the quality of the guest experience through tracking and measurement of phone calls throughout Value Place’s nearly 190 properties in 32 states.
Value Place, one of 2014’s Best Franchises in America according to Forbes, is known for making guests feel at home away from home—they deliver an unparalleled commitment to each guests’ comfort, privacy, and peace of mind. With Callcap’s call evaluation tools, Value Place will continue to ensure the highest levels of customer service for their current and future guests.
“Callcap’s proposition was spot on as we continue to scale our operations. This system gives us unique visibility to location performance, as if we’re sitting at the front desk,” said Robert Hubbard, Value Place’s SVP Revenue Management.
“We take thousands of calls each month—we want to provide the utmost care and attention to every one of them.”
Will Steinhoff, Callcap President and CEO, believes the Value Place/Callcap partnership highlights the strengths of both companies.
“Congratulations to Value Place as they continue to win awards in both revenue growth and customer satisfaction. I’m proud Callcap is playing a part,” Steinhoff said.
Both Wichita-based companies were established to fill voids in their respective industries: Value Place to provide guests a consistently affordable, clean, and safe extended-stay hotel, and Callcap to help businesses reclaim revenue opportunities and improve customer service.
Callcap offers their clients a variety of products and services, all designed to fit specific customer needs.
“Value Place’s needs offered us a unique view into hospitality,” said TJ Frevert, Callcap’s VP of Product/Technology. “Our solutions fit nicely into their growth strategy.”
About Value Place
Value Place is the nation’s largest economy extended-stay hotel brand with nearly 190 hotels located in 32 states. The company owns 78 of the properties and provides management services for both company- and franchise-owned locations. Featuring remarkably affordable weekly rates, rigorous cleanliness standards and secure short-term lodging, the brand delivers an unparalleled commitment to the comfort, privacy, and peace of mind of each guest. For more information, contact Value Place at (316) 631-1370 or visit ValuePlace.com.
Callcap’s mission statement is to be the most trusted provider of call measurement and reputation management. They are the premier vendor for call tracking and recording, marketing performance analytics, and CSR evaluation and training. These services help businesses accurately discover process opportunities to improve booking percentages. Visit Callcap.com to learn more.