14 September 2010

Call Recordings: A Legal Safety Measure for Businesses

American society today has become intrigued with litigation. Prime time television programs focused around the legal process continue to grow in popularity. Additionally, the incidents that push individuals to file lawsuits are becoming more and more ridiculous. From Richard Overton’s 1991 lawsuit against Anheuser-Busch claiming he suffered mental injury and financial loss because drinking beer did not make beautiful women in tropical settings come to life as depicted in advertisements, to the now infamous McDonald’s coffee case where Stella Lieback demanded the fast food chain pay her medical bills after suffering third degree burns from a scalding morning beverage, it is amazing the lengths people will go to for “justice” and to satisfy their thirst for money.

It is imperative for businesses to do everything in their power to protect themselves from the threat of legal action on the part of customers or employees. Utilizing a call tracking and recording system not only allows business owners to benefit from knowledge of their marketing successes and impeccable lead management, but also provides legal security with a recording archived of each call that comes through on your Callcap phone numbers. Recording verbal exchanges provides indisputable evidence of what agreements were made, protects your business from unjust liabilities, and will drastically reduce the risk of facing frivolous lawsuits in the future.

The average cost of a business lawsuit in the U.S. is upwards of $30,000. Even in cases where claims do not reach the point of litigation, businesses still incur costs associated with settling a conflict out of court. These costs can be easily avoided with the security of call recording.

Contact our sales department today at 877-301-7545 or sales@callcap.com to find out more about how an investment in call tracking and recording services can help protect you from legal discord in the future.