24 April 2012

A Customer Service Lesson from the Los Angeles Angels

The things that create a loyal customer are quite similar to those that create a loyal sports fan. This article offers some insight on a business lesson learned by the Los Angeles Angels during a customer service debacle.

Regardless of how good your product is, if you don’t back it up with a strong customer service experience, your customers, when given the opportunity to buy from someone else, probably will.

-Shep Hyken

Contact a Callcap business development specialist today to find out more about the variety of tools we provide our clients that allow them to create the best customer service experience possible for their own customers. 866-547-5577