After we published The Top 7 Customer Service Thought Leaders To Follow On Twitter, we heard about many #custserv and #cx experts whom we missed. (Thanks to those of you who reached out to us!)
We’ve compiled a list of eight more customer service thought leaders with excellent Twitter feeds, and again, we’ve organized them alphabetically, by last name.
Since exceptional customer service and customer experience are the backbone of every company, we suggest you follow these individuals. You may learn some new strategies for gaining customer evangelists for your company!
Roy Atkinson: @RoyAtkinson
Roy Atkinson is a senior writer/analyst whose Twitter account is a gold mine of customer service and customer experience tweets (#cx and #custserv). Atkinson is a moderator of weekly Twitter #custserv discussions, and his blog, The Think Zone, offers an in-depth look at some issues and best practices in the customer service realm.
Jay Baer: @jaybaer
Jay Baer is a [New York Times bestselling author (http://www.convinceandconvert.com/books/), keynote speaker, entrepreneur, and venture capitalist (and that’s just the tip of the iceberg). He’s well known for his blog Convince and Convert, which the Content Marketing Institute has named the world’s #1 content marketing blog. On Twitter, Baer shares helpful links and lessons about content creation, strategy and fulfillment. We think his tweets are indispensable to businesses that are learning how their entire strategy should be customer-oriented in order to grow customer loyalty.
Jeanne Bliss: @JeanneBliss
Jeanne Bliss, the pioneer of the chief customer officer role, and has led customer experience for five major U.S. corporations. She is the founder of CustomerBliss, which helps companies create a plan to make customer loyalty and commitment a foundation of their business operations. Doesn’t customer bliss sound like something you want for your organization? She’s an author, speaker, and, of course, an interesting and helpful Twitter customer service thought leader.
Ted Coiné: @tedcoine
Ted Coiné is a Forbes Top 10 Social Media Power Influencer and an Inc. Top 100 Leadership Expert. He’s also an Inc. Top 100 Speaker, a serial business founder, and three-time CEO. He knows a lot about how to “bring startup mojo to large enterprises,” and his Twitter account is an excellent example of how customer service is at the heart of an organization.
Annette Franz: @annettefranz
Annette Franz is the vice president of customer experience at Touchpoint Dashboard, and the author behind @CXJourney—a blog dedicated to helping businesses improve their customer experience. Her tweets are insightful and valuable for everyone—from business and franchise owners to managers to CEOs, her account is a must-follow.
Dan Gingiss @dgingiss
Dan Gingiss is helping social customer service move from “the channel of last resort” to a central theme in companies. He hosts Focus on Customer Service podcast, a must-listen production that features brands who are offering amazing customer service via social media. His Twitter timeline is packed with helpful tips and interesting stories to help businesses provide the best-possible customer service.
Tony Johnson @ServiceRecipe
“When you place the Guest at the center of everything you do, fantastic things are possible.” This line from Tony Johnson, customer service leader, speaker, trainer, author, and “Spirited Culinarian,” is just a taste of the #cx feast offered to his Twitter followers. Johnson is the author of Recipe for Service: How to Inspire and Deliver Great Customer. You can check out his blog here.
Jim Sullivan @Sullivision
Jim Sullivan is the CEO and Founder of Sullivision, and he is a pioneer and leader in the restaurant and retail industries. His Twitter feed is loaded with information, statistics, and articles that are must-reads for anyone in the food, hospitality, and retail industries. He’s been an operator, owner, and consultant, and worked for and with companies like McDonald’s, American Express, Panera Bread, and Starbucks. He’s an author of best-selling books, a keynote speaker, and a trainer who helps companies become successful in leadership, sales, marketing, and customer service.
Is your favorite customer service thought leader not on our list?
Even after two articles, we’re sure that we’re missing some incredible thought leaders who are active on Twitter. If you (or someone you know) didn’t end up on our list, tweet us at @callcap. You may see them in our next article!